Consultations
Skin Membership Consultation
Looking to book a skin membership, but not sure which one is right for you?
A Skin Membership Consultation is the best way to get a thorough understanding of your options & select the membership that’s best suited to your skin goals.
First Step Skin Consultation
This is ideally your very first appointment with us! A Skin Consultation is key to treating your skin with precision and getting results, because we can’t offer custom recommendations without first understanding your unique skin type.
During your consultation we’ll dive into your internal health and the topical health of the skin. We’ll take a look beneath your skin with our state-of-the-art OBSERV diagnostic device, and combine our findings with the information gathered to form a targeted, personalised treatment plan.
(Your skin is a double-sided organ which is heavily impacted by diet, lifestyle, environmental toxins, liver function and gut health. To achieve permanent skin changes we may need to address internal imbalances along with your topical treatments.)
Whether your concern is eczema, pigmentation, dermatitis, dehydration, sensitivities, ageing or you simply want to learn how best to care for your skin — we’ve got you covered.
First Step Skin Consultation - Acne Specific
The wrong medications, diets, skincare & supplements aren’t just costly — they can make acne worse.
This is why our Acne-Specific First Step Skin Consultation is so important: it allows us to understand your unique skin so we can create a custom plan that will work.
We treat all common forms of acne (teen acne, blackheads, non-inflammatory bumps under the skin, comedones, pustules & cystic acne) and can support you through the process of addressing both your internal & external triggers to break the cycle once and for all.
Your consultation involves a questionnaire & discussion of your answers, as well as a peek under your skin using our OBSERV diagnostic device. We then put together an in-depth report and treatment plan that covers skincare, supplement and treatment recommendations.
~ You’ll also receive a complimentary copy of our ‘Acne Guide To Success’ handbook, which tells you everything you need to know about adjusting your lifestyle (diet, cosmetics, haircare & more) to acne-safe options.
Virtual Skin Consultation
The most crucial element of any skin transformation is what you do at home (as much as 80% of your results come from skincare, supplements, dietary and lifestyle choices) — so no matter where you live, we can help you achieve your skin goals with a Virtual Skin Consultation.
First, you’ll receive a comprehensive questionnaire to fill out. We’ll then meet face-to-face over Zoom for one hour so we can dive further into your skin concerns, triggers & goals.
From here:
- You’ll receive a personalised skin plan with our recommendations.
- You’ll start your new skincare regime (with 10% off your first skincare & supplement purchase!).
- We’ll check in with you regularly to make sure you stay on track.
Consultation Add On
Skin Starter Facial
Combination Facial Therapy
Foundational Skin Integrity - Level 1
Our combination facial therapy includes a combination of professional skincare and medical grade modalities. It’s all about clinical results and healthy skin.
Foundational Skin Integrity is an entry Level 1 facial service designed for skin maintenance or as a starting point for building skin health. Because every treatment is customised to what your skin needs on the day, we’ll start this facial with a mini consult to assess the condition of your skin. You’ll then enjoy:
- A deep cleanse
- Level 1 enzyme exfoliation under steam
- Targeted mask
- HEALITE LED to stimulate collagen and elastin, or if you’re experiencing a breakout, we’ll use Blue Light LED to target acne bacteria (alternatively a 2nd mask is massaged into the skin)
- Intuitive relaxation
Note:
- This treatment is suitable for all skin types
- Book this treatment if you’ve previously enjoyed: Roccoco Botanicals Skin Foundations or Osmosis Holistic Medi Infusion
Prescriptive Healing - Level 2
This is a Level 2 facial designed for targeted healing — from acne to pigmentation.
Prescriptive Healing is structured like the Level 1 facial (with all the extra touches you know and love), with the addition of Level 2 enzymes or a light AHA peel, plus a combination of modalities to amplify results. As this is a prescriptive level treatment, we can infuse high-strength vitamin A into the skin to induce cellular change & use electrical equipment (such as galvanic) to decongest acne skin or LED to heal inflamed skin.
The combination of tools we use will be unique to your skin. We’ll also perform extractions if needed. You’ll receive a sheet or rubber mask to nourish your skin before ending with some blissful, intuitive massage.
Note:
- This treatment is suitable for all skin types, and is perfect for chronic skin conditions (such as acne or eczema), dry/sensitive skin or those who want to target age-related skin concerns
- Treatment level is determined by the level of enzyme or peel, modalities, product and time of service
- Book this if you have previously enjoyed Osmosis Holistic Medi Revitapen Pro Infusion or Roccoco Botanicals Prescriptive
Your Skin, All In - Level 3
This advanced facial offers all-inclusive access to our full lineup of medical grade products & modalities.
An extended 90 minute duration allows us to incorporate all you’d receive in your Level 1 & 2 treatments plus access to our high-strength enzymes and medical grade peels, giving you the type of results that can be seen instantly and will continue to improve in the following weeks.
Ideal for those experiencing a flare in chronic skin, those wanting to target pigmentation, or those wanting a highly active facial treatment with a side of divine relaxation.
Note:
- This treatment is suitable for all skin types — chronic skin conditions, pigmentation, age related skin concerns, fragile and sensitive skins
- Treatment level is determined by the level of enzyme or medical grade peel, modalities used and time of service.
- Book this treatment if you have previously enjoyed Roccoco Botanicals Ayurvedic Brightening, Osmosis Holistic Medi Revitapen Pro Infusion + HEALITE, or Alpha Performance
Treatment Add Ons
Can be added to any facial service
Brow tidy - $30
Brow tint - $30
Brow tint n’ tidy - $42
Eyelash tint- $32
Eye trio (lash tint, brow tidy + brow tint) - $62
Lip wax - $27
Lip/chin wax- $32
Ear or nose wax - $27
Dermaplaning 15min - $40
BioRePeel 15min - $55
Microneedling
EXCEED™ Microneedling — Consultation
Medical microneedling (or ‘Collagen Induction Therapy’) is a service that requires some prep work beforehand, so it’s important to have a consultation before you book your first treatment.
During this free consultation we'll scan your skin to assess its condition using our OBSERV skin diagnostic device, explain the process of skin needling to you in detail, recommend products & supplements required to prep your skin for this treatment, and answer any questions.
EXCEED™ Microneedling (full face + neck + chest)
Our medical microneedling device is the best of the best — it’s the world’s first double FDA cleared automated class II microneedling device that has been medically proven to visibly reduce the appearance of scarring, wrinkles, skin laxity and uneven skin texture.
This powerful form of collagen induction is safe and effective for most skin types, offering powerful results within a short procedure time.
With expert precision, technique and timing, we use the EXCEED™ device to penetrate the top layer of your skin with tiny needles. This in turn activates your skin’s natural wound-healing response — awakening the fibroblast that lies in the deeper layers of the skin & kick-starting the production of healthy new collagen.
During your session we treat the face, neck, and décolletage. We start the procedure with enzyme or peel exfoliation, then add an infusion of medical grade custom-blended ampules to target your skin concerns. To finish we’ll use HEALITE LED for greater cell activation. You will also be given a take-home cooling peptide sheet mask.
(Be prepared to purchase your after care product/s at the time of your appointment.)
Microneedling Add Ons
Dermaplaning 15min -$40
BioRePeel 15min - $55
EXCEED™ Microneedling premium add on: Exosome Technology
EXCEED™ Microneedling premium add on: Exosome Technology
This collagen-boosting add-on treatment is a quick & easy way to elevate your microneedling experience.
As we age, our natural ability to regenerate healthy skin cells slows down. This makes it harder to produce fresh collagen and elastin (they key components of firm, youthful skin). Treatments like skin needling rely heavily on your skin’s regenerative capacity — and to achieve optimal results, it’s not enough to simply heal. We need to generate new, strong collagen.
Adding exosomes to your treatment enhances this process by delivering powerful cell-signaling messengers that support regeneration and guide your skin to do exactly what you want it to do — build stronger, healthier collagen from the inside out.
FAQs
Who’s this treatment suitable for?
Microneedling is perfect for existing clients or those who’ve had a consultation and are taking the necessary steps to prep their skin for treatment. Microneedling is as versatile as it is effective, making it a great option for those looking to freshen up their skin, activate collagen production, enjoy an annual glow-up or tackle skin concerns such as pigmentation, open pores, scarring, acne, or wrinkles.
Is there any preparation needed for this treatment?
Yes, in your initial consultation we’ll set you up with anything you need for effective treatment. At minimum we expect clients to be on an omega 3 supplement as well as zinc, Vit A and Vit C. Daily use of a quality SPF is also a must.
Who’s this treatment not suitable for?
Microneeding is not suitable for those with chronic skin conditions. This is why it’s important to start with a microneedling consultation — we’ll figure out together whether this treatment is right for you, and if it’s currently not, we can help guide you towards it.
How long is the down time?
Your skin will be red directly after your treatment, and this can last for 1-2 days. You can apply a light mineral makeup if you wish, though we recommend leaving the skin as is for at least 24 hours. There’s also a 2-week stand down for any Botox or appearance medicine before having this treatment.
Does it hurt?
Microneedling isn’t painful but you may experience a small amount of discomfort as we move quickly across your skin.
How many treatments do I need?
We recommend 4-6 treatments for best results.
Lutronic HEALITE II LED Therapy
Mini HEALITE LED
Our state-of-the-art medical grade LED light works at subcellular tissue level to accelerate cellular repair, skin healing, recovery times & aesthetic results — whether your goal is skin rejuvenation, active acne treatment, scar revision, pre and post-surgery, pain management or wound healing.
This powerful (yet very relaxing) treatment includes a cleanse, enzyme exfoliation or peel, serum to target your skin's unique needs, LED 17min and sun care.
Note:
- This treatment is suitable for all skin types — and is perfect for those with upset, inflamed skin or those who wish to activate faster healing.
HEALITE II LED (for the body)
This is the perfect option if you have an injury on your body and wish to speed up recovery, or have a chronic condition (such as eczema) you’re trying to heal. Pop in and jump under our healing LED light to reduce healing time up to 50%.
FAQs
Is there any discomfort?
No. Quite the opposite, in fact — HEALITE is a beautifully relaxing, warming & soothing treatment.
Is there any down time?
None at all.
How many treatments do I need?
To really make an impact with healing from an injury or chronic skin condition, we recommend 9 facials in total (2-3 per week) whether on your face or body.
HydraFacialMD™
HydraFacialMD™ Signature – Level 1
3 steps. 30 minutes. The best skin of your life.
This no-downtime, non-surgical procedure really gives skin that ‘wow’ factor. The secret to the HydraFacialMD™ treatment is a patented vortex tip that can simultaneously exfoliate, clear blocked pores and infuse medical-grade serums for big benefits.
Each part of the process works in harmony to achieve a much more impressive result than the steps could achieve individually:
- First we uncover radiant skin by gently exfoliating and resurfacing.
- Next we remove debris and impurities from pores with painless suction.
- Then we nourish with intense serums that quench skin, saturating your skin’s surface with brightening antioxidants and peptides to maximise your glow.
- We finish with HEALITE LED.
You’ll see rejuvenation immediately. Your skin will be exfoliated, smooth and hydrated with a healthy, dewy glow.
Note:
- Please stop the use of any prescriptive level vitamin A at least 2 weeks before treatment
- There’s a 2 week stand down for any Botox or appearance medicine before having this treatment
- This treatment is not suited to sensitive skin types
HydraFacialMD™ Deluxe – Level 2
Let’s take the HydraFacialMD™one step further using the specialist Epicutis Booster specifically for the neck and chest.
We start with detoxification through lymphatic drainage (to detox your skin & make way for new healthy blood supply) then follow the 3-step HydrafacialMD™ protocol:
- Cleanse & Peel reveals beautiful skin with deep cleansing, gentle exfoliation, and resurfacing.
- Extract & Hydrate draws out impurities with painless suction and nourishes with moisturisers.
- Fuse & Protect infuses the skin with antioxidants and peptides for dewy, glowing skin.
We then infuse a special booster to address your unique skin concerns, and pop you under the HEALITE LED for collagen activation (while giving you a lush hand and arm massage). Next we apply a buttery mask before massaging your neck, chest and shoulders — concluding with aftercare and SPF.
Note:
- Please stop the use of any prescriptive level vitamin A at least 2 weeks before treatment
- There’s a 2 week stand down for any Botox or appearance medicine before having this treatment
- This treatment is not suited to sensitive skin types
HydraFacialMD™ Treatment Add Ons
Dermaplaning
FAQs
How long is the down time?
Non-existent — there’s absolutely no down time with HydraFacialMD™.
Is there any discomfort?
No pain, but possibly a little tingling when we apply the active peel.
How many treatments will I need?
You can expect beautiful results and an instant glow with only one treatment! But when working on congestion or a specific skin concern, we recommend a series of treatments for best results (we can offer personalised guidance during your skin consultation).
Dermaplaning
Classic – Level 1
Dermaplaning is a safe and effective exfoliation procedure. It requires the use of a sterile, surgical scalpel to gently ‘shave’ the skin's surface, removing the top-most layer of dead skin along with fine, vellus hair (aka peach fuzz).
The Classic treatment is perfect for anyone with excessive facial hair. It leaves your skin soft and rejuvenated, allowing for better product penetration and smoother makeup finish.
Your treatment includes:
- Deep cleansing of the skin
- Enzyme exfoliation
- Dermaplaning
- Application of selected mask
- Intuitive massage
- Finishing products
Advanced – Level 3
Advanced – Level 3
This is no ordinary dermaplaning treatment — you’ll get the best of both worlds with skin smoothing and facial therapy.
Your treatment includes:
- Deep cleansing of the skin
- Medical grade peeling or level 3 enzyme exfoliation
- Dermaplaning
- Mechanical infusion of chosen serum blend
- HEALITE LED
- Selected mask
- Intuitive massage
- Finishing products
Note:
This treatment is only suitable for clients currently using clinic-prescribed skincare
FAQs
How long is the down time?
There’s no downtime at all (apart from some very light flaking with the Advanced option).
Is there any discomfort?
No pain, but possibly a little tingling when we apply the active peel.
How many treatments do I need?
Most clients opt for regular dermaplaning treatments every 6-8 weeks.
Medi Grade Peels
De-Pigmentation
De-pigmentation — Consultation
A De-Pigmentation Consultation involves scanning your skin with our OBSERV skin diagnostic device to ensure your skin is in optimal condition for de-pigmentation. We’ll explain the process to you in detail and answer any questions.
De-pigmentation Package (melasma + sun induced pigmentation)
This is an advanced treatment designed to address multiple forms of hyperpigmentation on both the face and body. It’s especially effective in treating melasma and sun damage.
Our de-pigmentation protocol utilises a safe and effective suppression of melanocytes to provide long-term control of hyperpigmentation. And as it can be used on most skin types, it’s a versatile treatment option for clients of diverse ethnic backgrounds.
Our treatment process involves several steps to ensure the best possible results:
- First, an initial consultation is conducted to determine if you’re a suitable candidate
- Then you’ll start with prep products to use for two weeks before your first peel (the cost of your prep skincare is $300, which is deducted from the total cost of the package)
Your De-Pigmentation Package includes:
- 4x skincare products
- 2x de-pigmentation peels
- 2x Exceed Skin Needling Treatments
Note:
This treatment package is not suited to those with sensitive/dry skin or those with a chronic skin condition or pregnancy
Additional Treatments
In the 6 months following your initial package, you have the option of booking additional peels (for any hard-to-shift or recurring pigmentation) at this exclusive price. Please note a repeat of your prep skincare — which may require additional purchase of prep products — is necessary.
FAQs
Is there any discomfort?
No. You might experience some tingling and warmth, but not discomfort.
How much down time do I need?
This treatment is typically administered on a Thursday or Friday, as you may require some downtime over the weekend. The peel targets pigmentation deep within the dermis, lifting discolouration out of the skin. A small amount of redness/peeling is expected until 3-7 days post peel.
How many treatments do I need?
Your package includes 2x peels plus 2x Exceed Microneedling treatments. This combination of treatments should shift the bulk of your unwanted pigmentation (the level of clearance is dependent on lifestyle, commitment to skincare and liver health — results vary). Most clients move into the maintenance phase once completing the package.
BioRePeel
BioRePeel
BioRePeel is a revolutionary 35% TCA (trichloroacetic acid) peel — with little to no downtime.
It’s a powerful biphasic peel, meaning it has two phases: lipophilic, and hydrophilic. When the peel is bottled, the lipophilic phase sits on top of the hydrophilic component, effectively protecting it from oxidising and maintaining its stability. Once applied to the skin, the hydrophilic component of the peel immediately begins to act on skin cells, resurfacing and correcting. The lipophilic component of the peel immediately works to restore skin barrier function, a unique aspect of this peel that allows for minimal irritation and downtime.
BioRePeel is designed to effectively treat:
- Texture
- Enlarged pores
- Redness
- Hyperpigmentation
- Scarring
- Lines and wrinkles
- Depleted collagen
- Sun damage
- Body acne and acne scarring
- Stretch marks
Immediately after treatment, your skin will look glowy & feel calm. The following day your skin may feel slightly tight and dry, and some people can experience very mild flaking 3-7 days after treatment. You can wear mineral make-up straight away.
Note:
- This treatment is suitable for those who have undergone skin preparation or are an active skin client. It’s not suitable for those with a chronic skin condition.
- There’s a 2 weeks stand down for any Botox or appearance medicine before having this treatment
- Treatment includes BioRePeel with HEALITE LED
Or book:
- BioRePeel + Peptide Sheet Mask & Massage — 75mins — $225
- BioRePeel + Dermaplaning + HEALITE — 60min — $250
- BioRePeel + EXCEED microneedling + HEALITE (face, neck & chest) — 90min — $445
FAQs
Is there any discomfort?
No. You might experience some tingling and warmth, but not discomfort.
How many will I need, and how often?
We recommend 4x treatments at 12 day intervals for optimal results.
What are the active ingredients & what do they do?
- TCA: Breaks down damaged skin cells and induces formation of healthy new cells, improving texture, reducing pore size, fading pigmentation and scarring, and softening lines.
- Salicylic Acid: Breaks down oil (sebum) and dead skin cell blockages within pores to decongest the skin and reduce blackheads and acne breakouts. Dissolves and controls excess oil.
- Lactobionic Acid: Supports the skin barrier, reduces irritation, and reduces oxidative stress through its antioxidant properties. It also suppresses MMP (matrix metalloproteinase enzyme) activity to protect collagen from breakdown.
- Tartaric Acid: A barrier supportive, antioxidant AHA that promotes healing, and supports the effects of other AHAs in the formula.
- Squalane + Isopropyl Myristate: Restorative lipids that reduce irritation and support the skin barrier.
- GABA (Gamma-aminobutyric acid): Dramatically increases synthesis of collagen, elastin, and hyaluronic acid via fibroblast cells. This improves skin hydration, firmness, elasticity and smoothness.
- Citric acid: Improves skin thickness, and increases glycosaminoglycan content of the skin (glycosaminoglycans are essential to healthy cell metabolism and maintenance of dermal collagen and elastin).
- Amino Acids: Glycine, Proline, Hydroxyproline, Arginine: All deliver antioxidant benefits to the skin, assisting in damage repair and supporting collagen synthesis and retention.
- Vitamin C: An essential cofactor in collagen synthesis, it’s the main cellular antioxidant in the BioRePeel. It protects the skin against oxidative stress and supports cellular regeneration.
Melanostop
Melanostop
Focal use depigmenting peel that acts on excess melanin and regulates its production.
This peel is used on individual liver spots on the hands, arms or face. It is effective at clearing most of the liver spot in 1-2 treatments and this is maintained at home with product targeted to pigmentation production.
Melanostop can be added to most treatments or as an alone treatment.
- For individual liver spots - starting at $40 for one spot
- Back of hands - $85
FAQs
Is there any discomfort?
No. You might experience some tingling and warmth, but not discomfort.
How many will I need, and how often?
We recommend 1-2 treatments m
Is there any down time ?
You will need experience flaking on the individual treatment area and it will remain slightly pink for approximately 1 week. During this time it is imperative to protect your skin